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It can take up to 30 days to process a direct deposit change request.Closing out your old account before we’ve updated your bank information can result in missing and returned payments.
Even if you are only going somewhere warmer for the winter, you should let us know.
We’re always mailing letters, account statements, and other important information you won’t want to miss.
Changes in the size of your family can affect several aspects of your retired pay account.
You should first update your Arrears of Pay Beneficiary, the person who receives your final payment when you die.
We recommend reviewing your retired pay account at least once a year to make sure your information is up to date.
It might be useful to review a copy of your annual Retiree Account Statement (RAS) each December.
You might even consider printing a copy of your most recent monthly e RAS from every few months.
Below are a few examples of situations in which you might need to update your account information.
Your banking information is perhaps the most important thing to keep updated.
We rely on you to tell us where to send your payments.
The sooner you update your direct deposit, the less likely your payment will go to the wrong place.
Please make sure that your payments are going to your new account before you close out your old account.